Frequently ~

Asked Questions

If you have other burning questions we weren’t able to address here, feel free to contact us.

Orders ~

Once your order is shipped, you will receive an email with a tracking number and a link to track your order’s status in real time.

We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact our customer service team as soon as possible. Changes may not be possible once the order is processed.

We offer standard, expedited, and international shipping options. Shipping times and costs will vary depending on your location and the shipping method selected at checkout and rates will be communicated to you.

If your order arrives damaged, please contact our customer service team with your order number and photos of the damaged products, and we’ll assist you with a replacement or refund.

Orders are typically processed within 1-2 business days. Shipping times will depend on the selected shipping method and your location.

Products ~

Yes, we offer a variety of products specifically formulated for sensitive skin. Check the product descriptions for details or reach out to us for personalized recommendations.

Yes, all Jenoval Cosmetics products are 100% cruelty-free. We do not test on animals at any stage of product development.

Yes, many of our products are both gluten-free and sulfate-free. You can check the ingredient lists on each product page for more information.

If you experience any irritation or reaction, discontinue use immediately and consult a dermatologist. You can also reach out to our customer service team for guidance.

Each product has its expiration date printed on the packaging. For optimal results, we recommend using products within the recommended time frame once opened.

Gift Cards~

Gift cards are available on our website under the “Giftcards” section. You can choose an amount, personalize your message, and have it delivered digitally or by mail.

You can only apply one gift card or coupon code per order at checkout.

Simply enter the unique code during checkout in the “Gift Card or Discount Code” field, and the discount will be applied to your total.

Gift cards do not expire, but promotional coupons often have an expiration date. Please check the terms and conditions of the coupon for details.

Yes, if you return an item purchased with a gift card, the refund will be issued as a credit to your Jenoval account or as a replacement gift card.