Introduction

At Jenoval Cosmetics, we are committed to ensuring your satisfaction with our products. This Returns and Refunds Policy outlines the conditions under which returns and refunds are accepted. By purchasing from Jenoval via online (www.jenoval.com, WhatsApp), physical store, or our other sales outlets, you agree to the terms outlined in this policy.

1. Return Policy

1.1 Eligibility for Returns

We accept returns under the following conditions:

•Defective or Damaged Products: If you receive a defective or damaged product, you may return it within 14 days of the delivery date.

•Incorrect Orders: If you receive a product different from what you ordered, you may return it within 14 days of the delivery date.

1.2 Non-Returnable Items

We do not accept returns or offer refunds for:

•Products that have been opened or used.

•Products without their original packaging.

•Products purchased on sale or with promotional discounts.

•Products that were correctly delivered but are no longer wanted.

1.3 Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [email protected] with your order number, a description of the issue, and photos of the product if it is defective or damaged.

2. Receive Instructions: Our team will review your request and provide you with return instructions if your request is approved.

3. Ship the Product: Follow the instructions provided to return the product. Please ensure the product is securely packaged to prevent damage during shipping.

1.4 Return Shipping Costs

•For defective, damaged, or incorrect products, Jenoval Cosmetics will cover the return shipping costs.

•For all other returns, the customer is responsible for return shipping costs.

2. Refunds Policy

2.1 Eligibility for Refunds

Refunds are only issued under the following conditions:

•The product was received defective or damaged.

•The incorrect product was received due to an error on our part.

2.2 Refund Process

Once your return is received and inspected, we will notify you via email regarding the status of your refund.

•Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

•Rejected Refunds: If your refund request is not approved, the product will be returned to you, and no refund will be issued.

2.3 Non-Refundable Situations

We do not offer refunds for:

•Products that are opened or used.

•Products returned without prior authorization.

•Products that do not meet the return eligibility criteria mentioned above.

2.4 Late or Missing Refunds

If you haven’t received a refund within the expected time frame, please check the following:

1. Bank Account: Check your bank account again.

2. Credit Card Company: Contact your credit card company, as it may take some time before your refund is officially posted.

3. Bank: Contact your bank. There is often some processing time before a refund is posted.

If you have completed all these steps and still have not received your refund, please contact us at [email protected].

3. Exchanges

3.1 Eligibility for Exchanges

We only replace products if they are defective, damaged, or incorrect. If you need to exchange a product for the same item, please contact us at [email protected].

3.2 Exchange Process

Follow the return process outlined in Section 1.3. Once the returned item is received and inspected, we will process the exchange.

4. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us.

Thank you for choosing Jenoval Cosmetics. We appreciate your business and are here to assist you with any concerns regarding our products.